Terms & Conditions

Terms and conditions of use and training guidelines at Trinity Studio by AKKU.

Last updated: June 3, 2026

1Registration & Payment

Class Reservations: Must be made via WhatsApp at +62 813 5238 5999.
Package Activation: Begins once payment is confirmed and prior to the first class.
Refund & Transferability: All packages are non-refundable and non-transferable.
Validity Period: Each package has a fixed validity period and cannot be extended beyond its expiration date.

Rescheduling Limit: Rescheduling is allowed up to 24 hours prior to the scheduled class.
No-Show Policy: No-shows without prior notice will be counted as attended and the session will be deducted from the package.
Class Cancellation by Studio: Trinity Studio reserves the right to cancel a class if the minimum participant requirements are not met:
- Minimum 3 participants for Reformer classes.
- Minimum 4 participants for Mat Pilates & Hot Pilates classes.
- Cancellation notices will be provided at least 24 hours prior.

Reformer / Reformer Tower: Participants are required to wear anti-slip socks throughout the session to ensure safety and hygiene.
Mat Pilates & Hot Mat Pilates: Participants are required to use a Pilates mat provided by the studio or a personal mat that meets studio standards.
Instructor Guidance: Participants are expected to follow all instructor guidance to ensure a safe and effective practice.
Studio Standards: All equipment and studio spaces are thoughtfully curated to support a safe, hygienic, and comfortable experience.
Liability Disclaimer: By attending the class, participants acknowledge the inherent risks of physical activity and agree to participate at their own discretion.

Punctuality: A maximum delay of 15 minutes is allowed. Beyond this, participants will not be permitted to join the class to maintain session quality and show respect to others.
Personal Belongings: Participants are responsible for their personal belongings. The studio is not liable for any loss or damage.
Food & Drinks: Food and colored beverages are not permitted inside the studio area.
Women-Only Space: Trinity Studio is a women-only space. All participants are expected to maintain a respectful, comfortable, and private environment.

Session Design: Each session is designed in a small group & private setting to ensure a more personalized experience.
Private & Reformer Tower: For private and reformer tower classes (maximum 5 participants), punctuality is highly appreciated to maintain the flow of the session.
Mindful Environment: The studio environment is kept calm and mindful. Phone usage during class is discouraged.